Heroku App Drives Customer Success for California-based Media Company

Becker Media provides marketing and advertising services for colleges and universities. They help their customers attract new students to their academic programs.

Many of their campaigns rely on digital channels to reach prospective students. Once students engage, Becker Media shares their contact information with the school of interest.

The Becker Media team wanted to make it easier for their clients to access leads (prospective students) and to improve schools’ processes for following up. 

Bill Buchanan, Chief Operating Officer at Becker Media, had a vision for a web portal that would allow his clients to login and view students’ information, download lists and disqualify leads. 

Never worked with the Becker Media team to select the most cost-effective development platform for the project. Heroku emerged as the strongest option.

Heroku’s prebuilt components reduced the scope of the development effort. Heroku Connect made it possible for Becker Media’s customers to integrate the app with their marketing automation systems.

All phases of the project, development, testing, and deployment, were executed in Heroku, eliminating the need for additional software. 

In developing the portal, Nuvem built in rules that would qualify students based on factors like location and program interest.

The rules would automatically filter students who did not meet the specific criteria set by each college.

Nuvem also added functionality that would send clients email notifications when new prospective students engaged with their marketing campaigns. 

The app was designed to be independently managed by the Becker Media team at the project’s end.

They received training on provisioning new clients, configuring the criteria for qualifying students, and removing customers’ accounts when they no longer required access.  

 “I want to say how impressed I am with all the functionality that has been built over the past 6 months,” Bill Buchanan said. “The level of thoughtfulness, completeness, and flexibility that has been designed into the system and executed is incredible.” 

The web app has allowed the colleges that work with Becker Media to be timelier and more efficient when following up with prospective students. They’re able to receive notifications in real-time.

The lead qualification rules automatically filter out students who are not a strong fit for their programs. 

Heroku offers organizations the flexibility to build apps that meet their unique requirements. Contact us to discuss the best development approach for your project.