Salesforce unveiled a new version of its Service Cloud product – Service Cloud 360. The revamped solution aims to help customer service teams deliver personalized digital engagement and manage customer requests…
Salesforce today rolled out the next generation of Service Cloud, including enhancements to Cloud Voice and Einstein Bots. The company says that the features and products are intended to address the new reality brought…
Salesforce offers one of the most expansive and complete CRM products on the market. The platform includes all of the company’s sales and marketing applications, most notably the Sales and…
Key Salesforce Service Cloud Features What if you had the ability to increase customer satisfaction, increase customer retention, and provide faster case resolution? Does your current system address changes COVID-19…
Here are a few benefits of SFDC Service Cloud: With Service Cloud, you can uplevel call center management with smart productivity tools. You can also get valuable and actionable insights…
Many experienced IT admins point to recent well-publicized outages, data losses, and hacking incidents that have cost companies big in lost productivity, lawsuits or penalties, and even leading to bankruptcy.…
Salesforce Health Cloud is revolutionising the way the healthcare industry provides services and support to their patients and customers. But let’s start at the beginning. Salesforce has received praise for…
What Does Salesforce Cloud Do? Cloud management refers to the exercise of control over public, private or hybrid cloud infrastructure resources and services. A well-designed cloud management strategy can help…
In the digital age, like every industry, mantra for demanding customers who are looking out for more productivity from companies. With this rise in the shift towards digital scenarios, an…
Service Analytics Being available to both service agents and service managers, Service Analytics powered by Salesforce Einstein provides insights into department and agent performance. You can see reports of different…