In the digital age, like every industry, mantra for demanding customers who are looking out for more productivity from companies. With this rise in the shift towards digital scenarios, an…
Service Analytics Being available to both service agents and service managers, Service Analytics powered by Salesforce Einstein provides insights into department and agent performance. You can see reports of different…
what is an API? Its interface is a pre-written piece of code that can perform functions on a website or application. MuleSoft, which specializes in creating APIs, represents an API…
Driving growth in today’s pandemic world is a challenge. As in-person meetings transition to digital channels, many sales teams are closing deals virtually, Bill Patterson, GM of customer relationship management…
Salesforce is doing it again. The Winter 2021 update will be a significant overhaul of Salesforce’s software solutions. As a leader in the SaaS industry, all eyes are on the…
Salesforce Sales Cloud Sales Cloud is the world’s #1 CRM, and it is developed to help sales teams sell more, faster, and anywhere. It is the pipeline data for all…
New digital tools are constantly being introduced to meet every new business needs, but it can be overwhelming to keep up with all of your options. Last year, Salesforce repackaged…
As it rolls out the new features, Salesforce is pointing to a survey it conducted, showing that 61 percent of salespeople say their roles have changed permanently since the Covid-19…
Spreading Awareness with Salesforce Knowledge Base Salesforce Knowledge Base is a cloud-based tool of mass communication and customer support that encourages self-service among your customers. Salesforce Knowledge also allows you to create…
FMCG becomes an altogether different challenge when it comes to executing an automation system for field forces is concerned. When dealing with a massive distributor network, a huge amount of…